At JH Wings, we strive to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from us. By placing an order, you agree to the following policies and procedures.

Order Processing

Order Confirmation

Once you place an order, you will receive an email confirmation detailing the products purchased, the total cost, and the expected delivery date. Please review this email carefully and contact our customer service team if there are any discrepancies.

Processing Time

In-Stock Orders: All in-stock orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day. Please note that processing time is separate from shipping time.

Pre-Orders: Pre-order items will be identified with an estimated delivery date if the manufacturer has provided that information. These dates are subject to change by the manufacturer, and out of our control. These items will ship to you as soon as they arrive with us.

Mixed Orders: If your order contains both in-stock and pre-orders, we will hold your order and ship all items together once available. Should you prefer to have us go ahead and ship the in-stock items, please place them in a separate order.

Shipping Methods

We offer various shipping methods to cater to our customers' needs. The available options will be displayed at checkout.

Standard Shipping

Standard shipping typically takes 5-7 business days for delivery. This option is suitable for non-urgent deliveries and provides a cost-effective solution.

Expedited Shipping

Expedited shipping ensures delivery within 2-3 business days. This option is ideal for customers who need their orders promptly.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout.

Free Shipping

We offer free standard shipping on all USA orders over $125 USD. This threshold will be clearly communicated on our website and at checkout.

International Shipping

We ship to select international destinations. Shipping costs and delivery times for international orders will vary based on the destination country. Customers are responsible for any customs duties, taxes, and fees associated with international shipments.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment and estimated delivery date.

Delivery Issues

Delayed Delivery

While we strive to ensure timely delivery, there may be instances where shipments are delayed due to unforeseen circumstances. In such cases, we will notify you via email and work to resolve the issue as quickly as possible.

Lost Packages

If your package is lost during transit, please contact our customer service team immediately. We will initiate an investigation with the shipping carrier and arrange for a replacement or refund.

Incorrect Address

It is the customer's responsibility to provide accurate shipping information. If a package is returned due to an incorrect address, the customer will be responsible for additional shipping charges to resend the package.

Returns and Exchanges

Our Shipping Policy is closely tied to our Returns and Exchanges Policy. If you need to return or exchange a product, please refer to our Returns and Exchanges Policy for detailed instructions.

Contact Us

If you have any questions or concerns about our Shipping Policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory shipping experience.